(323) 455-2880 Free estimate
How it works

Mail-in repair, step by step

The estimate is free, the deposit goes toward the repair, and nothing is repaired until you say yes. 7–12 days door to door.

  1. Free estimate

    Send the form or text us the model and what it does. A technician replies with a price range.

  2. Prepaid label

    We text you a prepaid UPS label and packing notes, and take a $69 deposit credited toward the repair. Drop the box at any UPS point.

  3. Bench and quote

    We photograph it on arrival, open it, find the fault and text you the final price.

  4. Repair and return

    We repair it, run-test it on video and ship it back as soon as you approve the video.

Technician packing a Kirby vacuum wrapped in plastic into a padded shipping box Shelf of shipping boxes with vacuums inside, packed in kraft paper Phone on a tripod filming a Rainbow vacuum during its run test after repair

Any of the 48 contiguous states

The prepaid label works from anywhere in the lower 48. Alaska and Hawaii: ask us for a shipping quote first.

Map of the 48 contiguous states with parcels from cities across the country traveling to our repair bench in Los Angeles
Prepaid label from any of the 48 contiguous states → one bench in Los Angeles

Packing

Each brand page has notes for that machine: Kirby, Rainbow, Dyson, Miele, robots.

  • Send only the part that is broken — usually the main unit. Hoses, tools and docks stay home unless they are part of the problem.
  • Empty bags, bins and water tanks. Anything wet must dry for a day first.
  • Use a sturdy box with at least two inches of padding on every side. A machine that can move in the box arrives broken.
  • Put a note in the box with your name and phone number.
  • Ship to: Address sent with your prepaid label. Our bench is in Los Angeles, CA.

Questions

Who pays for shipping?

We do, both ways — it is in the repair price. You get a prepaid UPS label by text.

What if it arrives damaged?

We photograph the box and the machine on arrival, before anything is opened, and send you the photos. Pack it well and keep the UPS receipt.

What if it cannot be fixed, or I say no to the quote?

If you say no to the quote, the $69 deposit covers return shipping and that is all you pay. There is no separate diagnosis fee.

When do I pay?

A $69 deposit when we send the prepaid label, credited toward the repair. The balance is paid once the repair is done, before it ships back. You see the video of it working first.

How long will I be without my vacuum?

7–12 days door to door: two to four days each way by ground, plus the bench time.

Free, no obligation

Get a free estimate

Tell us the model and what it does. A technician reads it and texts you back with a price range and a prepaid shipping label.

  • Prepaid shipping both ways is in the price
  • We quote before any work starts
  • Turnaround: 7–12 days door to door

Rather talk? Call or text (323) 455-2880.